Grievance mechanisms (Responsible Investment in Property and Land (RIPL) Guidebook Series)

Publisher(s)
UK Department for International Development, Landesa - Rural Development Institute
Topics
  Grievance mechanisms
Audience
  Operators
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Tools and Guides

Grievance mechanisms (Responsible Investment in Property and Land (RIPL) Guidebook Series)

  Sep 01th, 2018

This Primer provides practical guidance for companies on how to design, implement, manage, and monitor a company-based grievance mechanism. It is divided into the three main sections and associated steps:

• how to design and implement a company-based grievance mechanism,

• how to create procedures for receiving, investigating, and responding to complaints, and

• how to create procedures for monitoring and evaluating the grievance mechanism.